Today's Message
Posted: Friday, February 2, 2024Brightspace Support for Faculty, Staff, and Students
All questions about Brightspace functionality, such as copying course content, how to use Brightspace features and tools, or issues encountered while using Brightspace, should be directed to the SUNY Online Help Desk:
Phone
(844) 673-6786 (toll free)
(518) 320-1300 (direct)
Request Brightspace Support
Support Hours
Monday–Friday 7:00 a.m.–midnight
Saturday 10:00 a.m.–6:00 p.m.
Sunday 10:00 a.m.–9:00 p.m.
The Buffalo State IT Help Desk can support faculty, staff, and students with Brightspace account and access issues. The following ticket requests should be submitted through the IT portal.
- Requesting course merges
- Adding users to course rosters
- Integrating third-party applications
- Requesting a development shell
- Requesting a community organization
Knowledge Base articles related to frequent Brightspace questions are available on the IT portal.
If you need on-campus assistance, please make an online appointment through the Instructional Design and Distance Learning Bookings page.
Wednesday, February 7, 2024
Tuesday, February 13, 2024
